A Complaint

posted on november 9, 2004, tag: random

Dear PayPal,

You provide a great service. Granted, you've upped your fees a little in the past year and had a pretty bad outage recently, but other than that you've been doing a great job and I use your services all time time without hesitation. In fact, if it wasn't for the fact that I use your website so frequently, I wouldn't be about to lodge my complaint:

Please replace the photo of the ugly bastard (above) you have in the center of your index page with something more appealing.

Now, I know what you're going to say: looks aren't everything. And, while I agree with you in general, in this case I have to disagree. That guy is just hideous. Is this what you wish potential customers to be greeted with upon their first visit to your site? Some sort of hook-toothed squinty-eyed mega-chin? Would new customers feel safe storing their hard-earned money near a guy who looked like that? I'm telling you: if that guy walked up to me on the street at night I would clutch my purse extra tight. I mean my wallet. My wallet. Especially if he was smiling strangely like that and leaning his head back just so.

The thing is, you have two other pictures on the site, just under that monster's snapshot, and they look pretty normal. Why not have them be the focus and push this troll's photo into the corner of one of your obscure pages (like the thrilling FDIC Pass-Through Insurance page!). He could sit there grinning all by himself, reserved for scaring accountants and people who get lost.

Thanks in advance. Oh, and please apologize to that man's children for me.

Love,
garrett

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